Flood & water damage restoration
Emergency extraction, structural drying, and full reconstruction — one crew from first response to finished repair.
What to do right now
- Shut off the water source if safely accessible
- Turn off electricity to affected areas
- Move valuables and furniture out of standing water
- Photograph everything before cleanup for your insurance claim
Our restoration process
Assessment
Document damage, identify water category and affected materials.
Water extraction
Remove standing water and saturated materials.
Structural drying
Dehumidification and moisture monitoring until dry standard is met.
Mould remediation
Where required, before reconstruction begins.
Repairs and reconstruction
Drywall, HVAC, envelope, and finish restoration.
What we handle
- Burst and frozen pipes
- Appliance failures
- Roof and window leaks
- Sewer backups
- Storm and flood water
- Sprinkler discharge
Insurance claims
We document every loss with dated photos, moisture readings, and a written scope of work in a format insurers and adjusters can work from, and we can coordinate directly with your adjuster throughout the claim. This documentation also supports the water category classification (IICRC S500) that determines the scope of drying and any required demolition.
We rebuild, not just dry out
Unlike pure restoration companies, the same crew that dries your building also handles the drywall, HVAC, and envelope repair. One contract, one timeline, no gaps between trades.
Frequently asked questions
How quickly can you respond to a flood?
Call us directly for active water damage — we treat these as priority calls. Under the IICRC S500 water damage restoration standard, clean water left standing for more than 24–48 hours starts to develop bacterial contamination, which escalates the water category and the scope of repair. We aim to have a crew on site the same day for active losses in our Vancouver and Lower Mainland service area.
Do you work with insurance companies?
Yes. We document every loss with photos, moisture readings, and a written scope of work formatted for a claim, and we can communicate directly with your adjuster. We recommend calling us for emergency mitigation and contacting your insurer as soon as possible — the two can happen at the same time.
Can you rebuild after drying?
Yes. The same crew handles extraction, drying, drywall, HVAC, and envelope repair — one contract, no coordination delays between vendors.
What should I do before you arrive?
Shut off the water source if safely accessible, turn off electricity to affected areas, move valuables out of standing water, and photograph everything for your insurance claim.
Do you handle mould?
Yes. Structural drying and mould remediation are part of our restoration process when moisture has been present for an extended period.
What types of water damage do you handle?
All categories, including burst and frozen pipes, appliance failures, roof and window leaks, sewer backups, storm and flood water, and sprinkler discharge — see What we handle above. We classify the water category and contamination level per IICRC S500 before starting mitigation, since sewage and storm water require different handling and PPE than a clean supply-line break.